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COVID-19 Action Plan

At Inform Physiotherapy the health and well-being of our patients, staff & community are our number one priority, and we are closely monitoring the Coronavirus (COVID-19) outbreak.


As a health care provider, we will continue to uphold our high hygiene and infection control standards, policies and procedures. With the evolving coronavirus situation, we have implemented a number of additional measures to help protect our patients and staff. 


Our existing and additional measures include;

  • Thorough, frequent cleaning of all high touch areas with hospital grade disinfectant, including reception surfaces, door handles and treatment areas.
  • Requesting patients advise us if they are potentially high risk for infection or have been exposed to anyone who is high risk.
  • Requesting all patients use the hand sanitiser provided upon entry into our reception areas.
  • Requesting patients to bring in their own pillows for treatment
  • No cash payment transactions
  • Educational posters regarding risk reduction, symptoms and best practice hand washing.
  • Ensuring staff who are experiencing cold / flu-like symptoms remain at home.
  • Physiotherapists not shaking hands with patients.
  • Where possible, Physiotherapists and reception staff will be maximising distance between themselves and patients.

We request that if you are experiencing any cold/flu-like symptoms which may include fever, coughing, sore throat, fatigue, shortness of breath that you DO NOT attend the practice.

Please let reception know as soon as possible so that we can amend your booking. Late cancellation fees will be waived if you develop symptoms within the late cancellation period. We put it out there that this is a trust system, and not all cancellations are of “cold and flu” related.


It is important when keeping up to date with COVID-19 that we source our information from factual and reputable sources.  The best way to do this is via the Department of Health’s website and their daily health alerts.

We want you to know that you can continue to rely on us. So the next time we have the privilege of welcoming you into our practice, you can rest assured that our commitment to your health and wellbeing remains our highest priority.


If you have any further questions, we can be contacted at or 9481-6312


Best Regards,


Hillary Schwantzer, Director

and the team at Inform Physiotherapy